Return policy: WaterbedSmart.com will only sell the highest quality goods, but we understand that sometimes problems can arise, so we offer a 30 day return policy, with no restocking fee! Here’s how;
- Free shipping applies only to products that you keep. If for any reason you decide to return merchandise, original shipping costs will be deducted from your order, even if free shipping is marked on your order.
- We will not pick up any returned merchandise.
- Only unopened, unused merchandise can be returned to us.
- Defective merchandise will, of course, be exchanged.
- You are responsible for any return shipping costs.
- Waterbed sheets, mattress pads, and mattress covers that have been opened cannot be exchanged.
- In order to return merchandise, you must first contact us by phone or e-mail in order to receive a return authorization number. Once this number is assigned, you will receive a list of items to be returned. Upon receiving your return, we will notify you via e-mail to let you know your merchandise was received and inspected. Upon approval, it will also have your credit memo for the dollar amount that will be refunded, or applied toward any open orders.
- Water mattresses that have been filled may be exchanged for another mattress of equal or greater value within the 30 day period one time only. All shipping costs are the customer’s responsibility.
- By placing any order with us, your acceptance to our return policy is implied.
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